PPAXL

Candidate’s assessment details:

* Introduction
- Mr.
- Mrs.
* Name
* Surname
Language questionnaire
Language report
Additions / relevant information
Selection method

0 options selected (minimum 15 / maximum 30)
Manager/line manager
- Titel i
- Key words i
- General traits i
- Optimisation of potential i
- Relevant responsibilities i
- Points to be discussed i
- Management and motivation i
- Decision-making i
- Planning and resolving problems i
- Communication i
- Administration i
- Development i
Sales and Customer Service Tools
- Titel i
- Opening a conversation and communication i
- Presentation and communication skills i
- Concluding i
- Supporting and managing customer contacts i
- Presentation i
- Administration i
- Target-oriented i
- Ability to empathise with the customer’s requirements i
- Dealing with criticism and assertiveness i
- Attitude and response i
- Ingenuity and problem-solving ability i
Call Centre Analyses
- Titel i
- Key words i
- Customer focus i
- Resolving problems i
- Perseverance i
- Dealing with pressure at work i
- Dealing with aggression and unreasonableness i
- Actively promoting products, services and ideas i
- Conveying information i
- Summary i
Training, technical and administrative
- Introduction to training guidelines i
- Primary areas for development i
- Other possibilities i
- Resolving problems i
- Organising the workflow i
- Deadlines and time allocation i
- Ensuring quality and accuracy i
- Supplying information and providing services i
Basic Behavioral Style
- Own image – Diagram III i
- Self-motivation i
- Position/main tasks i
- Work mask – Diagram I i
- Behaviour under pressure – Diagram II i
- Motivators i
- Introduction to Strength/Weakness analysis i
- This person’s strengths at work i
- This person’s potential limitations i
Tip for manager / team leader for this person
- Supervision i
- Motivation i
- Communication i
- Management i
- Support i
- Delegation of tasks i
- Discipline i
- Development and potential i
Career opportunities
- Personal i
- The work environment i
- Career components i
- Your strengths at work i
- Career guidelines i

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